Leadership Insights: Managing a Crisis

It’s inevitable. During your time as a college president, provost or dean, you will have to handle a crisis. It could be a small one that affects only the campus and internal politics. Or it could be a public controversy that turns into a media storm. Either way, you need to be prepared. This article collection includes examples of how colleges should, and shouldn’t, deal with a crisis.

It includes:

• How to prepare for controversial campus speakers
• What to do when undergraduates make demands for change
• How to mitigate a social media firestorm
• Ways to respond to a racist incident on campus
• How to move a college forward after a scandal
• Tips on crisis communications
• How to mend fences with faculty after a public fight

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